They try to convince you that they are being good Samaritans or scare you and offer to remote in to fix it for you There is a recurring scam that’s been going around where you will receive a phone call from someone claiming to be from Microsoft (or some other large tech company) and that they have detected that your computer is infected. If someone calls you out of the blue to tell you that you have a problem and they can fix it by remoting in, then you should be very suspicious. If YOU call a service provider or company that you already do business with (Microsoft, Linksys, Data Doctors, etc.) and they offer remote service as an option to fix your problem, you can generally be assured that it’s trustworthy. The key to knowing whether you can trust the process starts with how the remote service is being offered. Give them secret access to your computer as the fallout from this practice would likely put them out of business. No legitimate company would ever allow their technology to Once you close that session, the remote service person can no longer access your computer, so the common myth that ‘once they are in, they can get in whenever they want’ is simply not possible (for legitimate service providers). The process is fairly simple in most cases: you must go to a specific web page, click on an authorization button (or a series of acknowledgements) which allows the remote support person to access your computer via your web browser session. Virtually every computer of any importance is connected to the Internet these days, which means getting help via a remote technician is now a very common offering. The Internet has brought massive change to just about every aspect of our lives and dealing with your computer problems is no exception. Much of the information contained herein may have changed since posting. This question was answered on August 26, 2011. How do I know if I can trust when someone wants to do remote service on my computer?
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